United Way 211 is more than a helpline. It's a hopeline.
About 211
United Way of Greater Atlanta’s 211 Contact Center connects families with the community-based resources they need to thrive – resources that can put food on tables, sharpen and edit resumes, keep lights on or even provide clothes after a house fire.
This help is provided so that families can keep moving forward. Those who reach out to 211 are connected to trained, bilingual Community Connection Specialists who provide information on services and referrals to programs aligned with the individual’s specific needs.
How to Get 211 Help
United Way of Greater Atlanta’s 211 is free, confidential and available 24 hours a day via chatbot. To speak with a live 211 Community Connection Specialist, dial 211 from any phone or text your need and zip code to 898211 Monday through Friday from 8 am to 7pm. Live specialists are not available during nationally-recognized holidays.
Text:
Text your ZIP Code and need to 898-211
211 Connects People to Resources
More than 3,500 programs, faith-based institutions and other organizations are listed in the 211 database. Those resources provide an average of over 46,000 people a month with the help they needed last year.
Learn about the top requested services across our 13-county footprint through this dashboard created by our partner Neighborhood Nexus.
Additional Resources
United Way 211 Database Applications
- Inclusion Criteria
- Nonprofit Main Form
- For-Profit Main Form
- Child Care Addendum
- Clothing Closet Addendum
- Disaster Response Form
- Elder and Disabled Adult Assistance
- Elder and Disabled Adult Living
- Employment Services
- Financial Assistance
- Food Pantry
- Legal Services
- Medical Care Services
- Medical Equipment and Supplies
- Mental Health Care and Counseling Services
- Mentoring Programs
- Residential Programs
- Volunteer and Donation
211 Directories & Printed Guides
- Critical Needs Guide (Basic Needs)
- Health Resource Guide
- Resources for People with Disabilities
- Resource for Drugs, Alcohol, Mental Health and Recovery Programs
- Resources for Ex-Offenders – Short version
- Resources for Ex-Offenders
- Resources for Affordable Housing
- Job Resource Guide
- Spanish Guide
- Printed Guide Order Form
- Greater Atlanta Resource Guide Order Form
- Resources for Affordable Healthcare
- Directorio en Español
