United Way 211 is more than a helpline. It's a hopeline.

211 is an emergency referral service that connects people to the resources they need to address everyday challenges of living and those that develop during times of community emergencies.

About 211

United Way of Greater Atlanta’s 211 Contact Center connects families with the community-based resources they need to thrive – resources that can put food on tables, sharpen and edit resumes, keep lights on or even provide clothes after a house fire.

This help is provided so that families can keep moving forward. Those who reach out to 211 are connected to trained, bilingual Community Connection Specialists who provide information on services and referrals to programs aligned with the individual’s specific needs.

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How to Get 211 Help

United Way of Greater Atlanta’s 211 is free, confidential and available 24 hours a day via chatbot. To speak with a live 211 Community Connection Specialist, dial 211 from any phone or text your need and zip code to 898211 Monday through Friday from 8 am to 7pm. Live specialists are not available during nationally-recognized holidays.


Text your ZIP Code and need to 898-211

Email your need to us


Find services in your area through our database

Mobile App:

Download from the Apple Store or Google Play


Dial 2-1-1 anytime Monday – Friday from 8 am to 7 pm to speak with our team

211 Connects People to Resources

More than 3,500 programs, faith-based institutions and other organizations are listed in the 211 database. Those resources provide an average of over 46,000 people a month with the help they needed last year.

Learn about the top requested services across our 13-county footprint through this dashboard created by our partner Neighborhood Nexus. 

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